Service Supervisor

Acme Tools

Retail | Full Time | Onsite | Des Moines

Posted: 2/2/24

Job Description

Are you a leader who motivates your team to reach new heights and who doesn't mind getting a little dirt on your hands while you work alongside your employees? Do you think tools rule and like everything about them - from fixing them to using them to get the job done? If this sounds like you, Acme Tools invites you to join our team full-time as a Service Supervisor.

Deadline to Apply 3/31/24


629 SW 9th St

Essential Job Functions

As the Service Supervisor, you'll play a key role in ensuring our service and parts department is functioning efficiently. You'll embrace training, appraising, and supervising your employees, ensuring they meet our standards for customer service and safety. You'll ensure Service Technicians remain well-trained and informed on motor repair and refurbishment techniques and hold them accountable for the quality of their work.

You'll also be involved in actively managing and driving positive customer experiences, managing day-to-day operations (reviewing daily productivity reports, maintaining inventory levels, ordering parts, and handling aspects of employee management), assisting in budgeting and profitability within the department, and effectively scheduling employees to optimize productivity. This role is more than just a job - it's a chance to make a tangible impact on our company.


We offer a competitive salary beginning at $58,000/year and a comprehensive benefits package. This includes 6 paid holidays, generous PTO that starts accruing from day 1, and employee discounts. Additionally, we provide medical and dependent care flexible spending accounts, traditional and Roth 401(k) plans with a company match, and 100% company-paid group life insurance along with short and long-term disability coverage. Plus, you'll enjoy having evenings, most weekends, and holidays off. Our full-time employees (working 40 hours/week) also have access to medical, dental, vision, and other supplemental insurance options.

About the Company

For 75 years, Acme Tools has been a leading retailer in the tools and equipment industry. As a family-owned business operating across North Dakota, Minnesota, Iowa, and online, we take pride in our community involvement, our employee-focused approach, and our growth mindset. What sets us apart is our work environment, where our employees take pride in their work and can see their direct contribution on the company's success.

Travel Required

Resume Required


Contact Person

Alli Osborn

Deadline to Apply 3/31/24

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