Desktop Support Technician (45400)

Palmer Group

Info Tech | Contract | Onsite | Des Moines

Posted: 6/24/24

Job Description

Palmer Group has an exciting contract opportunity for you in the Des Moines area! We have partnered with this prevalent and reputable client to fill the Desktop Support Technician role. In this position, you will be responsible for troubleshooting, diagnosing problems, assisting with user inquiries, and documenting and escalating issues as needed. You will also complete new hire setups, reimage computers, and set up computers and monitors at different workstations. If this opening interests you and you meet the qualifications listed below, apply today!


- Act as the main contact for team members and business users to resolve any reported issues, ensuring documentation and escalation processes are followed
- Perform root cause analysis while supporting the end-user computer environment
- Assist in creating use test scripts to test new software releases
- Handle escalations for the IT support team, troubleshooting and analyzing complex issues
- Ensure the integrity and security of enterprise data on systems and platforms


- 3+ years of desktop support experience, including knowledge of SCCM
- Excellent problem-solving skills with the ability to identify, analyze, and evaluate problems
- Strong interpersonal, verbal, and written communication skills
- Ability to build relationships and work collaboratively within the support team and across the organization
- CompTIA A+ Certification is a plus

Work Model:

- On-Site
- 8:00 AM – 5:00 PM

Deadline to Apply 7/17/24


About the Company

Founded with the mission of becoming a premier employment agency, Palmer Group cultivates strong relationships with top companies and top talent to locate, educate, and place candidates in rewarding positions. We provide temporary and contract staffing, direct-hire placement solutions as well as other employment services that can help you find success.

Travel Required

Resume Required


Contact Person

Ivonne Contreras

Deadline to Apply 7/17/24

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