Account Manager (45645)

Job Description

Palmer Group is partnering with an advertising client who is looking to add an Account Manager to their rapidly growing team. In this role, you will advocate for your clients and provide timely solutions to all requests. This role also involves maintaining existing clients while increasing their customer base, keeping accurate correspondence records, developing customer service procedures, informing internal team members of relevant information, and recommending different solutions and services to clients. If this position interests you, please apply today! Work model: HybridWhat you will do:Ensure clients are satisfied with our services and address any issues promptlyMaintain regular communication with clients, providing updates and gathering feedbackKeep track of project deliverables and ensure they are completed on time and to the client's satisfactionAssist clients with videography and animation, copywriting, SEO, newsletters, website reviews, traditional marketing and branding, sales processes, and moreOversee project budgets and ensure financial targets are metAct as the point of contact for resolving any client issues or concernCreating and maintaining positive, long-term relationships with clients to build trustDetermining client needs by conducting in-person meetings or video/conference calls to outline their goalsCollaborating with the leadership team to inform proposals.Acting as a point of contact for clients to address any issues or concernsDeveloping effective communication platforms for clients and staffInspiring repeat business from clients through relationship-buildingConducting customer service workshops and presentationsWhat you will need to be successful:3-5 years of marketing agency experience is requiredProficient in the use of iOS and Mac products Ability to write concisely and with correct grammarPositive attitude and a self-starterUse sound judgment and work with integrityWorks independently and quicklyStrong written and verbal communication skillsAbility to quickly change from one project to anotherAdeptness with learning new apps and softwareGood organizational skills that support the rest of the teamPunctual and dependableBenefits overview: Health, dental, and vision insurance401kPTO