Program and Client Success Specialist

Job Description

KCCI, the Hearst owned CBS affiliate in Des Moines, Iowa, has an opening for a Client Specialist/Program Specialist. You will work side-by-side with our multi-media sales consultants to serve our local clients and stay up to date on all current and future programming. You will partner with other team members to generate presentations, manage orders, maintain the client database, and ensure our client communication is exceptional. You will help our team deliver a high-quality KCCI experience in a cheerful way to our clients and your colleagues. You will report directly to the General Sales Manager. This career opportunity is a great way to get your foot in the door at a respected TV station and begin a career with Hearst Television, an industry-leading television station group. If you are an inspired and passionate professional looking for a way to make an immediate impact, we want to hear from you.

Job Responsibilities:

Track and update KCCI/MeTV/MyDSM Program Schedules
Create supportive marketing materials for sales department
Help develop sales proposals, advertising packages and client presentations
Facilitate progress on several sales projects
Collaborate with Station Research Director as it relates to programming
Enter and maintain all national or local orders including electronic transfer and maintenance of all MediaLine/WOCentral orders to WideOrbit
Communicate with all internal stakeholders on programming changes or other programming related matters and sales support initiatives
Communicate with our teams (sales, production, finance, programming) and external clients on performance and delivery of campaigns
Provide regular correspondence to KCCI’s corporate team regarding a variety of items including streaming clearances, program clearances and community out-reach events
Regularly update KCCI’s programming files with internal information as conditions change
Update Nielsen database as it relates to programming
Work cooperatively with managers, co-workers and clients to deliver a high-level of service
Requirements:

Computer and software experience
Client relations and team support experience
Proficient in Microsoft Excel (can maintain complex spreadsheets)
Can deal with the stresses and pressures of time-sensitive projects associated with advertising sales
Keen on learning new systems promptly and thoroughly
Strong verbal and written communication skills are necessary
Must be focused and organized
Must take pride in work, respond to instruction well, be able to remain calm in a fast-paced environment, and perform at a high-level
Related military experience will be considered
Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.