Patient Services Trainer

UCS Healthcare

Employment/Staffing | Full Time | Onsite | West Des Moines

Posted: 11/29/23

Job Description

This role involves providing comprehensive in-person and virtual training sessions, assisting team members, and actively participating in team training while being able to adapt to different types of training styles. The Trainer will have a complete understanding of all processes within Patient Services and be able to initiate communication with other departments to ensure accuracy and accountability in providing patient-centered care.

As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare's core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.

Deadline to Apply 11/22/24


1300 Woodland Avenue

Essential Job Functions

Provides in-person and virtual training to Patient Services (PS) team.
Assist in preparing/holding team meetings.
Assist new hire training.
Attend seminars and meetings to learn new training methods and techniques.
Identify training needs. Inspire and motivate team members.
Coach/Train team members and provide positive feedback to address performance issues.
Assist in creating and maintaining effective current workflows for team members.
Communicate with other teams within UCS to ensure processes are smoothly executed.
Establish/Inform team on scheduled trainings and track their progress.
Complete/file training notes in a timely matter
Regularly meet with Supervisor and regular attendance is required.
Other Functions: (20%)

Assist with front desk coverage when needed.
Clean own workspace regularly
Complete online trainings as it is due throughout the year.
Regularly attend weekly/monthly staff meetings

Travel Required


Resume Required


Contact Person


Deadline to Apply 11/22/24

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