ServiceNow Administrator

Grinnell College

Info Tech | Full Time | Hybrid | Grinnell

Posted: 6/10/24

Job Description


The ServiceNow Administrator role involves the daily oversight, setup, and continual upkeep of the platform. Responsibilities encompass supporting various processes, including Incident, Problem, Change,
CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules.

Beyond support duties, the ServiceNow Administrator engages in design and implementation activities such as gathering requirements, configuring settings, integrating components, and conducting testing. Collaborating with users, the Administrator contributes to the creation and modification of process workflows, reporting, and dashboards. Moreover, the role entails the development of knowledge, technical, and process documentation. Keeping abreast of new features and functionalities, the Administrator actively contributes to driving ongoing improvements.

Deadline to Apply 7/31/24


733 Broad St

Essential Job Functions

Key Responsibilities
• Platform administration
• Implementation and integration
• Documentation and communication
• User support
• Reporting and monitoring


Minimum Qualifications
• Bachelor’s Degree from four-year college or university in Computer Science, Information Technology or a related discipline

Other Formal Training

Preferred Qualifications
• ITIL Foundations v4 certification
• ServiceNow Certified System Administrator


• Three years of ITSM platform development, configuration, and administration experience in an enterprise environment
• Five years or more of relevant work experience


Health, Life, Dental, Vision, STD, LTD, Paid time off and more

About the Company

Grinnell College is a private liberal arts college located in Grinnell, Iowa, and is ranked #11 on the U.S. News and World Report’s list of Best National Liberal Arts Colleges.

Grinnell College is a top-ranked Liberal Arts institution that values diversity, equity, inclusion, social justice, intellectual freedom, and social responsibility. We seek candidates who align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies.

Travel Required


Resume Required


Contact Person

DaNaye VanDeKrol

Deadline to Apply 7/31/24

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