Client Service Specialist (46464)

Job Description

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you. Apply today!

Work Model:

-Hybrid

What You Will Do:

-Respond to inbound customer inquiries and provide timely, professional support
-Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests
-Perform outbound outreach to providers and members as needed
-Maintain accurate records and complete data entry within established timelines
-Prepare and distribute correspondence in accordance with company procedures and contract requirements
-Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction
-Collaborate with team members and leadership to support service level agreements and continuous process improvement

What You Will Need to Be Successful:

-High school diploma or equivalent
-3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience
-Strong verbal and written communication, customer service, and professional interpersonal skills
-Advanced computer skills, including Microsoft Office, Outlook, and calendar management
-Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment
-Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently
-Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiences
-Preferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills

Benefits Overview:

-401k
-Major health insurances
-Employee Stock Ownership Plan (ESOP)
-$18.00 – $20.00 per Hour