Customer Service Representatives (48456)

Job Description

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their external clients. You’ll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you’ll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background with passion and patience, apply today!

Work model:
- On-Site
- 8:00 AM – 5:00 PM
- Monday – Friday

What you will do:
- Answer inbound phone calls to address client questions and inquiries
- Assist clients with providing information about accounts, request status, website enrollment, and accessibility
- Assist agents with questions on products, services, and the status of requests
- Troubleshoot and resolve issues over the phone to provide stellar customer service
- Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
- Utilize multiple computer systems, applications, and procedure tools to access and identify information

What you will need to be successful:
- High school diploma, GED, or equivalent education and experience (required)
- Prior customer service experience (required), preferably in a business environment
- Familiarity with insurance and related products (preferred)
- Patient and understanding approach to customer service conversations
- Excellent verbal and written communication skills, with the ability to answer questions
- Strong attention to detail, organization, and mathematical skills
- Ability to collaborate with employees, customers, and third parties
- Proficiency with Microsoft Office Suite