Customer Service Representative -48149
Palmer Group
Accounting, Finance | Contract | Hybrid | West Des Moines
Posted: 12/18/25
Job Description
Our Johnston client is seeking a reliable Customer Service Representative to join their mid-sized, growing finance company. This contract role will review contracts for accuracy and control every aspect of the contract process. This position is currently remote but will move to the Johnston, Iowa, office in the future. Apply today for this unique role!
Work model:
Hybrid
Monday - Friday
9:30 AM - 6:30 PM
What you will do:
Provide customer service via the telephone
Contact customers via phone or email to solicit and enroll customers into direct debit and email invoicing
Build and maintain relationships with vendors and/or lessees
Direct debit ACH Account Maintenance, and process maintenance journal requests
Answer incoming customer calls
Process address changes
Process requests for lease documentation and fee waiver requests
Perform account audits and reconciliation
Process insurance cancellation requests and payments by phone
Adjust grace periods, add purchase order numbers, adjust due dates, and process outside vendor requests
Complete credit reference requests, process lease assignment requests, and process tax requests, as appropriate
What you will need to be successful:
High school diploma and some college preferred
6 months to 2 years of customer service experience
Call center customer service experience is highly preferred
Experience within the financial services industry is preferred
Technical/functional skills and knowledge
Excellent verbal and written communication skills
Understanding and ability to perform basic math functions
Knowledge of the leasing industry is preferred
Proficiency with Microsoft Office and basic PC skills
Deadline to Apply 1/15/26
Address
About the Company
Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.
From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.
Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.
Travel Required
Resume Required
Yes
Contact Person
Palmer Group