Customer Service Associate (48120)

Job Description

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization for Customer Service Associates who will provide stellar service to their external clients. You’ll act as the first point of contact to address inquiries and resolve issues to ensure top-level customer service standards are met. If you have a strong service background with passion and patience, apply today!

Work model:
- On-Site
- 8:00 AM – 5:00 PM
- Monday – Friday

What you will do:
- Answer inbound phone calls to address client questions and inquiries
- Assist clients with providing information about accounts, request status, website enrollment, and accessibility
- Troubleshoot and resolve issues over the phone to provide stellar customer service
- Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
- Utilize multiple computer systems, applications, and procedure tools to access and identify information

What you will need to be successful:
- High school diploma, GED, or equivalent education and experience required
- Prior customer service experience is required, preferably in a business environment
- Familiarity with insurance and related products is preferred
- Patient and understanding approach to customer service conversations
- Excellent verbal and written communication skills with the ability to answer questions
- Strong attention to detail, organization, and mathematical skills
- Ability to collaborate with employees, customers, and third parties
- Proficiency with Microsoft Office Suite