Customer Service Representative (47981)

Job Description

Are you a compassionate communicator with a knack for solving problems and a desire to make a difference? Join our client's team as a Customer Service Representative on a temp-to-hire basis to become the trusted voice for their life insurance policy members and organizations. In this role, you will be a part of a supportive and mission-driven team, gaining valuable experience in the insurance industry while enjoying a hybrid work environment and opportunities for professional development and growth. Our client is seeking candidates with excellent problem-solving skills, a growth mindset, and a passion for providing top-notch service. Apply today!

Work model:
Hybrid
7:00 AM -6:00 PM
Monday - Friday

What you will do:
Manage inbound (and occasional outbound) calls with professionalism and empathy
Handle customer inquiries, resolve issues, and manage complaints effectively
Act as a knowledgeable resource regarding life insurance products, including whole life, term life, and annuities
Assist with billing, claims inquiries, payments, and related transactions
Document all customer interactions in CRM systems accurately
Collaborate with internal departments to guarantee complete and timely issue resolution
Provide basic troubleshooting and guidance to customers

What you will need to be successful:
High school diploma or equivalent
Prior experience in customer service (life insurance or call center experience preferred)
Excellent written and verbal communication skills
Strong active listening and problem-solving abilities
Ability to de-escalate challenging conversations with patience and professionalism
Proficiency with call center tools and multitasking in a fast-paced environment
A calm, empathetic, and customer-first mindset
Availability to work a hybrid schedule