Service Desk Analyst (47083)
Palmer Group
Other | Contract | Hybrid | West Des Moines
Posted: 6/24/25
Job Description
Our client is seeking a Service Desk Analyst to provide support to employees. Strong troubleshooting, problem-solving, and customer service skills will set you up for success at this company. Those with at least one year of related customer service experience are encouraged to apply today!
Work model:
-Hybrid
What you will do:
-Provide support to employees via phone and email
-Troubleshoot issues around personal computing platforms, hardware, software, mobile devices, virtual environments, etc.
-Provide follow-up on incidents
-Document incidents thoroughly
-Escalate issues when needed to appropriate teams or leadership
What you will need to be successful:
-College degree
-1-3 years of relevant experience
-Knowledge of standard helpdesk practices,
-Strong troubleshooting, problem-solving, and customer service skills
Deadline to Apply 7/23/25
Address
3737 Woodland Avenue, Suite #200
About the Company
Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.
From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.
Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.
Travel Required
Resume Required
Yes
Contact Person
Tom Young