Client Success Specialist

Job Description

Client Success Specialist

KCCI, the CBS affiliate in Des Moines, Iowa is looking for a Client Success Specialist to assist the sales team. You will work side-by-side with our multi-media sales consultants to serve our local clients. You will partner with our sales team members to generate presentations, manage orders, maintain the client database, and ensure our client communication is exceptional. You will help our team deliver a high-quality KCCI experience in a cheerful way to our clients and your colleagues. You will report directly to the General Sales Manager. You will work with the sales team on processing advertising contracts, obtaining creative materials, generating support materials for sales team, and coordinating the scheduling and launch of advertising campaigns. This career opportunity is a great way to get your foot in the door at a respected TV station and begin a career with Hearst Television, an industry-leading television station group. If you are an inspired and passionate professional looking for a way to make an immediate impact, we want to hear from you.

Responsibilities

Enter and maintain all national or local orders including electronic transfer and maintenance of all MediaLine/WOCentral orders to WideOrbit
Help develop sales proposals, advertising packages and client presentations
Create supportive marketing materials for sales department
Communicate with our teams (sales, production, finance) and external clients on performance and delivery of campaigns
Prepare proposals based on account executive direction
Facilitate progress on several sales projects
Work cooperatively with managers, co-workers and clients to deliver a high-level of service
Perform other duties as assigned to support the sales team and station operations.
Requirements

Must have computer and software experience
Proficient in Microsoft Excel (can maintain complex spreadsheets)
Can deal with the stresses and pressures of time-sensitive projects associated with advertising sales
Keen on learning new systems promptly and thoroughly
Strong verbal and written communication skills are necessary
Must be focused and organized
Previous commercial television experience preferred
Must take pride in work, respond to instruction well, thrive in a fast-paced environment, and perform at a high-level
Related military experience will be considered
In-person attendance is required
Values in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That’s why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

Medical | Dental | Vision
401(k) matching
Emotional Wellness Support
Paid Time Off
Paid Parental Leave
LGBTQ+ Health Services
Additional benefits to meet your and your family's needs
About Hearst Television
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching nearly 25 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.

Equal Employment Opportunity
We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, national origin, sex or gender, sexual orientation, gender identity, gender expression, pregnancy, age, disability, military or veteran status, citizenship status or any other status protected by federal, state or local law. We also provide reasonable accommodations to applicants and employees consistent with applicable law.