Contact Center Representative (46982)

Job Description

Do you have a proven track record of a consistent, reliable work ethic? Do you enjoy getting to the bottom of an issue for a customer? Then our reputable client is looking for you! They need a professional Contact Center Representative with impeccable attendance and clear communication skills to start on July 7th. If you're a dependable individual looking to get your foot in the door with a thriving and successful company, send us your application!  

Work model:

-On-Site
-Monday - Friday
-8-hr shift between 7:00 AM - 6:00 PM

What you will do:

-Answer phone calls and determine the caller's need
-Request additional/missing information from the customer via written or verbal communication
-Document client issues and escalate them to the appropriate parties to resolve
-Share benefit limits, options, and costs as requested

What you need to be successful:

-1+ year of call center experience 
-Strong communication skills, especially over the phone - the ability to build rapport with callers quickly
-Good computer skills and experience using multiple screens and applications at the same time
-Focus on client experience - looking for people to focus on quality over quantity
-Bachelor's degree preferred
-Previous Life & Health or Property & Casualty experience preferred