Administrative Technician
City of Urbandale
Government-Civil Service | Full Time | Onsite | Urbandale
Posted: 8/13/25
Job Description
The City of Urbandale is currently accepting applications for an Administrative Technician to join our City Clerk’s Department at City Hall. The City Clerk's Department serves as the official record keeper for the City of Urbandale. Staff in the department support city leaders and play an essential role in providing efficient, ethical, and responsive city governance. Administrative Technicians provide administrative support, customer service, and assist with various city projects and programs. Seated at the front desk of City Hall, the Administrative Technician for the City Clerk's Department is often the first point of contact for residents, business leaders, visitors, and staff - offering a welcome presence, dependable service, and consistent administrative support. We are looking for an organized, detail-oriented professional with excellent communication skills and a passion for public service. If you're proactive and customer-focused and ready to put your skills to use for a recognized leader in local government, please submit your application prior to the deadline of 8/20/2025 at 11:59 PM.
The immediate need for this posting is to fill one vacancy within the City Clerk's Department. The hours for this full-time, non-exempt position with the City Clerk's Department are 8 AM - 5 PM Monday through Friday.
Watch this video (https://www.youtube.com/watch?v=HHV41pdWwEM) to see what meaningful work looks like when you work for the City of Urbandale!
Deadline to Apply 8/20/25
Address
3600 86th Street
Essential Job Functions
Routine Job Duties/Responsibilities
-Performs reception and customer service duties; answers the telephone; greets visitors; screens and routes telephone calls; provides information on department or division operations and activities; accepts monies, documentation and information on behalf of the city and ensures documentation meets city requirements; provides information on city policies and procedures as required; follows up to ensure customer question or issue is responded to appropriately.
-Enters data into a computer from a variety of sources including accounting, payroll, standard statistical, activity and related documents; inputs corrections and updates; verifies data for accuracy and completeness; conducts inquires; compiles information for reporting.
-Collects and processes over the counter or phone-in registrations, documentation and records for various city programs or permits; enters program information into automated system(s); verifies and determines applicability and acceptance of information; disseminates information and records in accordance with rules and regulations; tracks and issues licenses and permits.
-Types and proofreads a variety of routine and standard documents, lists, and forms including general correspondence, standard reports, newsletters, brochures and memoranda from rough draft, standard formats, or verbal instruction; makes routine updates to website information; prepares packets of information; disseminates information as appropriate.
-Participates in the maintenance of filing systems; sets up work files; reviews records for various information as requested; fulfills and documents customer requests including sensitive and confidential materials according to established procedures; scans, copies and files written and audiovisual materials.
-Processes the mail; receives, sorts, and distributes incoming and outgoing correspondence and packages.
-Schedules functions such as meetings, workshops, events, and training for assigned area; maintains function calendar; orders materials, supplies and refreshments; set-ups, arranges, and ensures facilities are cleaned.
-Assures that all work performed in the unit meets the city’s standards for customer service, accuracy, quality, and efficiency.
-Assures that the city’s mission, goals and objectives are fully supported and initiated.
-Performs other duties and responsibilities as assigned.
Education
High school diploma or equivalent required.
Experience
One year of administrative support and/or customer service experience required.
Benefits
The City of Urbandale offers a comprehensive salary and benefits package. Benefits for this position include:
-Individual health insurance for only $77.86 per month; or family health insurance for only $238.94 per month
-Dental, vision, and flexible spending account options
-15 paid vacation days per year
-12 paid sick days per year
-4 weeks of paid paternal leave
-10 paid holidays + 3 additional personal holidays
-IPERS retirement plan
-457(b) retirement plan with 2% city match
-City-paid life insurance policy - plus additional voluntary life insurance options
-City-paid long term disability coverage
-Employee Assistance Program (EAP)
-Onsite wellness center
About the Company
Located in the heart of the Des Moines metropolitan area, Urbandale, Iowa, is a thriving and family-friendly community known for its exceptional quality of life. With a population of over 46,000, Urbandale offers the charm of a small town with the amenities of a growing suburban city. The community features a strong park system, vibrant neighborhoods, top-rated schools, and a commitment to innovation and service. As a recognized leader in local government, Urbandale is a great place to live, work, and make a difference!
Travel Required
Resume Required
No
Contact Person
Jamie Bobst