Customer Service Processing Specialist (44991)

Job Description

Do you thrive in a collaborative, dynamic, and fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking a Customer Service Processing Specialist to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-tier customer service standards are met. This is a chance to join a growing organization and team where you'll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background, patience, and a passion for helping people, apply today!

Work Model:

- On-Site
- 8:00AM - 5:00PM
- Monday - Friday

What You Will Do:

- Place outbound calls to carriers or transfer companies and clearly outline next steps
- Record call outcomes accurately and promptly in the required systems
- Use multiple systems simultaneously, following company procedures
- Reach out to gather outstanding information and obtain missing items as appropriate
- Identify and relay improvement opportunities, issues, and trends to leadership
- Collaborate with process improvement, problem-solving, and cross-training
- Adjust to evolving workflows and manage time effectively to ensure consistent productivity

What You Will Need To Be Successful:

- High school diploma or equivalent (required)
- At least 1 year of work experience (preferred)
- Strong focus and independence, meeting daily metrics within a dynamic environment
- Outstanding attention to detail with the ability to work across multiple systems
- Excellent written and verbal communication skills, appropriately escalating issues when needed
- Willingness to learn new processes and skills
- Excellent interpersonal skills