Operational Analyst (47943)
Palmer Group
Finance | Full Time | Hybrid | West Des Moines
Posted: 11/19/25
Job Description
Are you looking for a role that values work-life balance and offers excellent benefits? Palmer Group is partnering with our client in their search for an Operational Analyst to join their team. In this role, you will play a key role in mitigating operational risks across the Call Center, Loan Originations, and Loan Servicing functions by developing and maintaining control reports, supporting change initiatives, and confirming quality assurance for newly implemented or updated processes. Apply today to learn more about this exciting opportunity!
Work model:
- Hybrid
What you will do:
- Create and update control reports to mitigate risks identified in the operational risk register
- Evaluate processes to identify control gaps and map policies and regulations to corresponding risk mitigation measures
- Deploy controls and assess their effectiveness through ongoing monitoring and post-implementation evaluations
- Assist in change management by providing guidance on control measures for proposed changes
- Perform root cause analysis on customer-reported issues and QA findings
- Partner with analysts to gain comprehensive insight into operational processes
What you will need to be successful:
- Bachelor’s degree or equivalent experience
- Experience in operational/business analysis and process improvement
- Proficiency in using SAS to design control reports
- SQL knowledge (preferred)
- Exceptional problem-solving and analytical skills
- Excellent verbal and written communication
- Self-motivation with strong attention to detail and a commitment to meeting deadlines
Deadline to Apply 12/18/25
Address
3737 Woodland Avenue, Suite 200
About the Company
Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.
From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.
Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.
Travel Required
Resume Required
Yes
Contact Person
Palmer Group Financial