Client Services Representative (47898)
Palmer Group
Other | Full Time | Hybrid | West Des Moines, IA
Posted: 2/19/26
Job Description
Do you have a background in customer service or a call center environment? This position may be right for you! Palmer Group has partnered with an established Iowa client to fill the Client Services Representative role. This is an exciting opportunity to join a company with an incredible culture, supportive leaders, managers who truly care, and strong future growth potential. If you’re looking to build a meaningful career in a positive environment, apply today!
Work model:
- Hybrid
- Monday – Friday
- 8-hour shift between 9:30 AM and 6:00 PM
What you will do:
- Address inquiries in a call center environment by making or receiving calls to answer questions and resolve processing and cardholder issues
- Work online to resolve questions and troubleshoot terminal issues
- Reconcile a merchant statement accurately
- Work actively to complete the installation of merchant equipment
- Implement various tracking and reporting systems to monitor merchant activity, document merchant interactions, and inquiries on the network system
What you will need to be successful:
- High school diploma
- Associate or bachelor’s degree is preferred but not required
- 1+ years of related experience, preferably in a call center or other direct customer response
- Outstanding analytical, problem-solving, and decision-making skills, and great interpersonal skills
Deadline to Apply 3/19/26
Address
3737 Woodland Avenue, Suite 200
About the Company
Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.
From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.
Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.
Travel Required
Resume Required
Yes
Contact Person
Palmer Group